4 Tips How to Make Customers Happy
In this article, I would like to suggest you 2 effective ways to become customers’ best friend. To do this, you should make them happier than they are. And it’s vital, as the happier customers, the greater sales rates you have. Let’s check what I propose.
Care about your customer service
Customer service should always be in the first place for your business. This is the best way for merchants to show that they worry about customers’ needs and want them to be satisfied. The team that you define as responsible for the communication with customers should be highly professional and welcoming. Be ready to accept millions of calls related to an inappropriate product quality changing ordered products or just return them back to you.
Let’s remind the movie ‘Intern’ with Ann Hathaway. An angry bride complained about receiving dresses of a color which didn’t correspond to her initial preferences. The store owner demonstrated her readiness to help as soon as possible and in the best possible way. She was welcoming, sincere and warmhearted. She was not screaming and shouting. Rather, she assured that woman that she would work her socks off in order not to break a wedding ceremony and receive the dresses of a color needed. This is the guideline for you named ‘How to act in case your customers are not satisfied’.
The reality is they are unsatisfied very often.
Does it always necessary to fulfill your promises? Looking at some politicians and listening to their grand promises, I started thinking that it’s not obligatory. But I’m not that kind of a person, and I’m used to do my best to fulfill things promised.
Promises are NOT broken!
Honesty Is the Best Policy
Being honest with your customers is always the right strategy. Making shopping, customers expect you to fulfill the things promised and described in the best manner on your website. Try to correspond to their expectations. The customers who were cheated would never come back! Work on your positive image and earn positive reviews.
Not Everything Comes at a Price
Allow your customers to think in this way. The word ‘free’ has an unlimited power. It’s not a good decision to set lower prices. The most reasonable thing is to carry out some promotional events, draw games, or giveaways.
Shipping is Not a Problem Anymore
Whenever I shop myself, I’m always glad when products are delivered in time. This goes for every service. As customers, we are offered with numerous options for product shipping. You know that orders your customers receive in a proper way is one more reason they come back to you. So, don’t make shipping a painful process for your customers!
Hope the tips given in the article will help you when working with customers. Finally, your business will get off the ground!